At Studiecentrum Assen, we are committed to your academic success and satisfaction. We understand that situations may arise where you require a refund. This policy outlines the conditions and procedures for refunds.
Refund Conditions
You are eligible for a refund if:
- There are serious quality issues with the delivered service.
- Other reasonable circumstances (assessed case by case) occur.
Refund Procedure
- Contact: Send an email to [email protected] with your refund request.
- Required Information: Include your name, order number, and the reason for the refund.
- Assessment: Our team will review your request within 5 working days.
- Confirmation: You will receive confirmation or denial via email.
Timeframes
- Refunds are processed within 14 days of approval.
- It may take a few days for the amount to appear in your account, depending on your payment method.
Exceptions
Refunds are not possible in the following situations:
- Fully delivered and accepted thesis assistance.
- Services that meet the agreed-upon terms.
Contact Information
For questions about our refund policy, you can contact us via:
- Email: [email protected]
- Address: Business Center Amsterdam, Keizersgracht 241, 1016 EA Amsterdam, Office 17
